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Claims Services

The AIG Kenya claims team delivers personal and proactive support at every step of the claims process for effective, expedient resolutions

What You Need to Know About Claims

We take an objective view of our customers’ needs. We are solution-oriented and have a single priority that is meeting our customers’ expectations and building their trust and confidence in us. Behind every policy, we write is our commitment to deliver quality and value.

Our unique strengths in claims are world-class talent, product innovation, customer service excellence, and financial resources.

The AIG Kenya Claims Advantage

Claims Specialisation

Our Claims Adjusters are specialised by line of business, meaning each client gets the right expert to manage their claim. Throughout our global network, we empower our decision makers to apply their technical expertise to the customer, claim and geographical location.

Customer Focus

We are committed to partnering with our clients and brokers, using decades of knowledge of our clients’ businesses to deliver a differentiated claims service experience. Our proactive response to claim notifications ensures that our clients know who has taken ownership of their claim from an early stage.

Insights & Emerging Risks

AIG innovation, thought leadership, and pre-loss planning meetings provide key insights and education for our clients, big or small. Our global footprint yields valuable data that helps us better understand and manage distinct risk factors across different sectors and scenarios.

Report a Claim

Each of our risk solutions has its own dedicated claims team so we can give your claim the attention it deserves. Click the button and we'll show you the appropriate contact information or next steps.

START YOUR CLAIM

We take pride in claims management expertise grounded on a stable financial foundation, which has enabled our commercial and personal insurance customers to manage virtually any risk with comfort and confidence.

Our claims team comprises hands-on professionals working within an ICT-enabled environment to ensure accuracy and speed. This allows us to manage claims by drawing on local experiences, first-hand knowledge of risks, Insurance Contracts, business practices, as well as legal and regulatory issues.

The team employs skill and dedication to ensure consistency of claims handling, effective account stewardship, and winning strategies. This is the business ethos that cuts across the company and which we are committed to upholding now and in the future.

We pride ourselves in the efficient and unmatched claim settling process, where claims of up to Ksh300,000 are fully processed within three working days, provided all supporting documents are duly submitted to us.  

We also have a facility through which lightly damaged vehicles are assessed on the spot and an estimated cost for repairs given. The facility is located on the lower ground floor of our head office at Eden Square Complex, Chiromo Road, Westlands.

This service is open for all our motor policyholders. Vehicles with light damages are brought to our drive-in bay, where the damage is assessed, and the motorists are referred to one of our approved garages to have the repairs done without the need for further negotiation.

What to expect when you file a claim

With every claim, big or small, we take pride in delivering responsive, fair and professional service. Our global experts will maintain open and regular communication with you throughout the lifecycle of the claim.

Notification

The claims process starts when you contact your local AIG office or your broker.

Assignment

Your claim is timely assigned to a claims handler whose skills and experience match your needs.

Processing

The claims process starts shortly after your claims professional is assigned, reviewing the details and establishing relevant contacts.

Resolution

We are with you through claims resolution, whether it be through direct discussions, negotiations, or legal proceedings.

What You Need to Know About Claims

We take an objective view of our customers’ needs. We are solution-oriented and have a single priority that is meeting our customers’ expectations and building their trust and confidence in us. Behind every policy, we write is our commitment to deliver quality and value.

Our unique strengths in claims are world-class talent, product innovation, customer service excellence, and financial resources.

We take pride in claims management expertise grounded on a stable financial foundation, which has enabled our commercial and personal insurance customers to manage virtually any risk with comfort and confidence.

Our claims team comprises hands-on professionals working within an ICT-enabled environment to ensure accuracy and speed. This allows us to manage claims by drawing on local experiences, first-hand knowledge of risks, Insurance Contracts, business practices, as well as legal and regulatory issues.

The team employs skill and dedication to ensure consistency of claims handling, effective account stewardship, and winning strategies. This is the business ethos that cuts across the company and which we are committed to upholding now and in the future.

We pride ourselves in the efficient and unmatched claim settling process, where claims of up to Ksh300,000 are fully processed within three working days, provided all supporting documents are duly submitted to us.  

We also have a facility through which lightly damaged vehicles are assessed on the spot and an estimated cost for repairs given. The facility is located on the lower ground floor of our head office at Eden Square Complex, Chiromo Road, Westlands.

This service is open for all our motor policyholders. Vehicles with light damages are brought to our drive-in bay, where the damage is assessed, and the motorists are referred to one of our approved garages to have the repairs done without the need for further negotiation.

Submitting a claim

Send an email

Notify us of a claim by submitting a notification on email via  ClaimsKenya@aig.com

Make a call

We want to make it as easy as possible for you to get your claim to us. Our agents are on standby to assist with any claims-related queries. You can contact us on the number below.

The call centre is open Monday to Friday from 8h00 until 17h00 on +254 3676000

Travel Claims

General 24/ International Helpline

Emergency Telephone Line

+216 71 104 597 | +33 437 372 898

Assistance Via WhatsApp

+216 29 677 276

Assistance Email

afrcosiam@mapfre.com